People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Community Happiness ManagerUnited States

Grove Collaborative

Community Happiness Manager

United States

Grove Collaborative is a digitally native brand and direct-to-consumer e-commerce platform for natural home and personal care products. With a mission to help every family create a healthy, beautiful home, Grove offers a flexible recurring shipment model and gives each customer a personal shopper, a "Grove Guide."

Based in San Francisco, Grove has fulfillment centers in NV, MO, and PA. We are opening an office in the Portland, ME that we hope will have 50-100 employees in the next 12-18 months. Grove was named the 37th fastest growing company in the U.S. by Inc.

We believe that by helping families make more conscientious choices in the products they buy every day, we can create a real and lasting positive impact on the health of our customers, and on the planet as a whole

Working at Grove

You'll work with an awesome team who is driven and loves to collaborate. We have the mindset of being greater than the sum of our parts.

We love to learn from each other - you will be working will all departments in the company to find scalable solutions and improve the customer experience.

We care about doing things the right way - from compost in the office to carbon-offset shipping for our customers.

We all play up and do big things, and are humble enough to get in the weeds and help with anything.

We believe that we're making a difference.

The Opportunity

    • You will manage a team of Grove Guides, who are our direct and first line of communication for all customer contact
    • And, as one of the first leaders in our Portland office, you will also help recruit and build the team that you will lead
    • You will be in charge of hitting both quantitative and qualitative KPIs for your team in terms of service levels and productivity -- and also in terms of delivering on Brand in every interaction
    • You will quickly become expert in a complex technology stack that empowers you and your team to be exceptionally efficient
    • You will coach and mentor team members with a focus on career development and long term learning
    • You will collaborate closely with marketing, operations, and other parts of the Grove eco-system as we continue to grow quickly
    • Develop and lead project plans and ensure on-time delivery of critical initiatives
    • Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team

About You

    • 3+ years of customer service or business operations experience
    • Bought in and mission driven. You care about the work you do every day, and you push hard to make it awesome
    • Ability to be flexible and adapt quickly in a fast-paced, start-up environment
    • Knowledge of multi-channel support systems (emails, SMS, calls, chat)
    • A strong leader that can rally a team
    • Sensible, loves solving problems and can differentiate between small issues and top priorities
    • Experience growing a team to scale
    • Experience with Zendesk and Looker or similar systems
    • Excels while working in a fast-paced environment
    • Willing to put in the extra-effort when needed to reach SLAs

We are remaking the future of consumer goods and want you to join us.

If you join us you'll get:

- Competitive compensation

- Stock options -- shared success is core to our mission

- Comprehensive medical, vision, dental and commuter benefits

- Wellness programs like quarterly massages and weekly meditation

- A shiny Mac and the other productivity accessories you need

- Flexible Paid Time Off -- we care most about results

Let's do this

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

I'm interested

Please send me alerts for jobs like this

Not ?

Thank you. Please wait while we forward you to the application.

Similar Jobs

Architect, Big Data Analytics

Fungible United States United States
Providing efficient framework for real time analytics on ingested data or streaming data is central to our mission. Your role will be to define such framework leveraging workload specific hardware accelerators along with design and implementation ...

Business Intelligence Analyst

ClassPass United States United States
ClassPass is the world's leading platform for studio and gym fitness. We are passionate about helping our members live a more active life - they currently book almost a million classes a month and we are just getting started. We're seeking a Bus...

Business Intelligence Analyst - Operations

Grove Collaborative United States United States
The Role In this role you will make Grove's operations team even more awesome. Operations is all about serving up the WOW factor to our customers, and data gives Grove the edge it needs to keep improving. You will be the point person to identify a...