People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Grove Collaborative

Community Happiness ManagerSan Francisco, California, United States

Community Happiness Manager

San Francisco | California | United States

Company Approach

You'll work with an awesome team who is driven and loves to collaborate. We have the mindset of being greater than the sum of our parts.

We love to learn from each other - you will be working will all departments in the company to find scalable solutions and improve the customer experience.

We care about doing things the right way - from compost in the office to carbon-offset shipping for our customers.

We all play up and do big things, and are humble enough to get in the weeds and help with anything.

We believe that we're making a difference. Check out our B Corp profile.
The Opportunity

Manage a team within the Community Happiness department - will have at least 5 direct reports
Manage your team's day to day, make sure team members are meeting goals, give constructive feedback, and plan for big picture team functions
Relay feedback to other departments ie. customer's feedback, team's feedback
Help create documentation for on-boarding new team members and set up policies and procedures for Community Happiness Department
Contribute to the weekly departmental meeting
About You

3+ years of customer service or business operations experience
Ability to be flexible and adapt quickly in a fast-paced, start-up environment
Knowledge of multi-channel support systems (emails, SMS, calls, chat)
A strong leader that can rally a team
Sensible and loves solving problems and can differentiate between small issues and top priorities
Experience growing a team to scale
Experience with Zendesk or similar systems
Excels while working in a fast-paced environment
Willing to put in the extra-effort when needed to reach SLAs
We are remaking the future of consumer goods and want you to join us. You'll get:

Competitive compensation
Stock options - shared success is core to our mission.
Comprehensive medical, vision and dental coverage.
A beautiful office in Lower Polk, San Francisco.
A fully stocked kitchen with healthy snacks (feel free to request anything you like!)
A shiny mac and the other productivity accessories you need
Flexible Paid Time Off - we care most about results, not face time.
Exposure at the highest levels of our leadership and a huge opportunity for internal growth at the company

I'm interested

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