Community Associate - Toronto (Part Time)Toronto, Ontario, Canada.

About us

At Lyft we care deeply about delivering the best transportation experience: this means the best experience for the passenger and the best experience for the driver. 

We believe this quality of service can only be achieved with a deep understanding of our world, our cities, our streets… how they evolve, how they breathe. A strong awareness of our environment will allow us to operate respectfully in our neighborhoods. Simply put: to be considerate of our communities. 

Naturally, we are also embracing the powerful positive impact autonomous transportation will bring to our everyday lives and it is our ambition to become a leader in the development and operation of such vehicles. Thanks to our network, with hundreds of millions of rides every year, we have the means to make autonomy and Artificial Intelligence a safe reality. 

By joining the Autonomous Tech group, you will have the opportunity as a founding team member to develop and deploy tomorrow’s hardware & software solutions enabling the revolution of transportation and information.

Community Associate - Toronto (Part Time)

Toronto | Ontario | Canada

At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
Lyft is looking for motivated and organized Community Associates to join our Toronto team, part-time. In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local Hub facilities and preparing them for the exciting road ahead. You will be responsible for supporting onboarding activities by providing a world class experience to driver applicants, and by aiding current drivers through operational support. If you enjoy working with people, are a self-starter, have a great sense of humor and can accommodate a flexible schedule (including nights/weekends), and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Toronto (and across the U.S.) sounds exciting, we would love to meet you!

Responsibilities:
  • Guide drivers through the onboarding process in person, at an event, phone, and email
  • Support applicants and drivers with your knowledge of both Toronto and the Lyft platform
  • Perform pre- and post- applicant outreach to get drivers approved and on the road
  • Work with current drivers to solve any issues that they may have
  • Uphold the Lyft standard of service while working with all drivers
  • Flexible schedule: this is a part-time role that may require some nights and weekends
Experience & Skills:
  • Bachelor's degree or equivalent preferred
  • At least 2 years working in a Customer Service position
  • Knowledge of the for-hire vehicle industry
  • Familiarity with the greater Toronto area
  • Impeccable customer service and problem-solving skills
  • Excellent, verbal and written communication
  • Proficiency with common technology tools like Slack, Zendesk, Google Sheets, Google Docs etc preferred
  • Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)
  • Bonus points if you love ride-sharing so much that you're not just a passenger but a driver too!
  • Part time schedule: 15 - 20 hours a week, flexibility to work on weekends
  • Bilingual proficiency a plus
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.

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