People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Community Associate, ModerationRedwood City, California, United States

Poshmark

Community Associate, Moderation

Redwood City | California | United States

Overview:
Poshmark is looking to hire a Community Associate who will be part of our rapidly growing community and Moderation team. The Moderation team is responsible for enforcing guidelines and processing violation reports in a timely manner. This is a fundamental role on the Poshmark team, as it ensures that the community is a safe place for our users. The Community Associate will tackle high volumes of reports, with the goal of creating a fair and simple experience for users.
Responsibilities:
  • Respond to users in a timely, friendly, and professional manner via email support
  • Investigate violation reports and follow through with appropriate handling steps
  • Educate users on Poshmark Community Guidelines and Terms of Service
  • Review and execute decision for content moderation based on policies
  • Resolve user disputes with an objective and empathetic approach
  • Gain knowledge of the Poshmark community
  • Help with side projects and administrative work as needed
Requirements:
  • B.A. or B.S. required
  • At least one year of customer service experience preferred
  • Passionate about community and customer service
  • Strong decision making and problem solving skills
  • Endless patience and contagious positive energy
  • Excellent verbal and written communication skills
  • Flawless attention to detail and great organizational skills
  • Tactical approach to evaluating cases based on facts
  • A positive attitude with the ability to turn a negative into a positive
  • Believes that helping users is crucial to the growth and success of the company
  • Candidates local to SF/Bay Area preferred
  • ** Position is full time (40 hrs/week) at Poshmark HQ in Redwood City, CA
Why Poshmark?
Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark's mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark's community of over two million Seller Stylists help shoppers discover the perfect look from over 25 million items and 5,000 brands. The company is backed by the world's leading venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Inventus Capital, SoftTech VC, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Twitter, Pinterest and Snapchat.
Here's what we'll set you up with:
  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Fully sponsored health, dental and vision plans
  • A 13" MacBook Air and smartphone reimbursement
  • Work alongside world-class talent
  • Flexible Vacation / Paid Time Off Policy
  • Parental Leave
  • Healthy and exciting lunches and snacks offered daily
  • Personal Style Encouraged (or not, whatever you're in to)
  • Fun company happy hours, parties, and offsite events


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