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Community Associate, Core Support (Remote)United States

Poshmark

Community Associate, Core Support (Remote)

United States

Poshmark is looking to hire a Customer Care, Support who will be part of our rapidly growing community and customer service team. We're looking for someone with a passion for helping others and can fully integrate into the Poshmark community in order to understand their wants and needs. This role is responsible for speaking to our users, as well as being a voice for them and will involve managing time-sensitive customer issues
**This role will be a Remote role. You must be located within the Bay Area in California and be able to work in our Redwood City Office for the first three months of training.
Responsibilities:
  • Engage with Poshmark users via email support
  • Respond to users in a timely, friendly, and professional manner
  • Demonstrate empathy while providing thoughtful and prompt resolutions for the Community
  • Research, troubleshoot, and recommend solutions for open orders and account issues
  • Gather feedback and suggestions from the Community
  • Strive to exceed volume and CSAT (customer satisfaction) goals
  • Help with side projects and administrative work as needed
Requirements:
  • Bachelor's degree or equivalent experience; new college graduates are encouraged to apply
  • Enthusiastic about community, customer service, and spreading love and kindness
  • Endless patience and a positive attitude with the ability to turn a negative into a positive
  • Competitive by nature; thrives off the success of a team
  • Believes that helping users is crucial to the growth and success of the company
  • Strong computer and typing skills
  • Exceptional written communication skills with keen attention to detail
  • Willing to work on holidays
  • Bonus points if you have previous customer service experience working in e-commerce, Desk.com preferred
  • Candidates local to SF/Bay Area preferred
** Position is full time (40 hrs/week) at Poshmark HQ in Redwood City, CA
Why Poshmark?
Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark's mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark's community of over four million Seller Stylists help shoppers discover the perfect look from over 75 million items and 5,000 brands. The company is backed by the world's leading investment firms and venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Temasek, Inventus Capital, Uncork Capital, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Facebook, Twitter, Pinterest and Snapchat.
Here's what we'll set you up with:
  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Company sponsored health, dental and vision plans
  • A 13" MacBook Air and smartphone reimbursement
  • Work alongside world-class talent
  • Flexible Vacation / Paid Time Off Policy
  • Parental Leave
  • Healthy and exciting lunches and snacks offered daily
  • Personal Style Encouraged (or not, whatever you're in to)
  • Fun company happy hours, parties, and offsite events

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