People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Community Associate - Core SupportChennai, Tamil Nadu, India

Poshmark

Community Associate - Core Support

Chennai | Tamil Nadu | India

Poshmark is looking to hire a Community Associate who will be part of our rapidly growing community and customer service team. The Community Associate will fully integrate into the Poshmark community in order to understand their wants, needs, and play a critical role in speaking to our users, as well as being a voice for them. They will be part of the first line of support for the rapidly growing Poshmark community. Other demands on this role include being the go-to person for our community when it comes to answering questions on how to take an awesome cover shot, when they can expect their order, or any questions they have in regards to using our app. (that's just a few examples!) The Community Associate will help gladly answer all these questions with grace...and a smile!
Responsibilities:

We are looking for a talented and motivated operations team member that cares about getting that extra 9 of availability, help us eliminate outages, automates everything and is able to scale out a service without needing any manual effort.
  • Engage with Poshmark users via email support
  • Respond to users in a timely, friendly, and professional manner
  • Demonstrate empathy while providing thoughtful and prompt resolutions for the Community
  • Research, troubleshoot, and recommend solutions for open orders and account issues
  • Gather feedback and suggestions from the Community
  • Strive to exceed volume and CSAT (customer satisfaction) goals


Requirements:
• 0-2 yr experience in Customer support (Email support preferable)
• Educational qualification in BA or BS preferred,(Freshers can apply)
• Passionate about community, customer service, and spreading love and kindness.
• Endless patience and contagious positive energy

• Excellent verbal and written communication skills

• Flawless attention to detail and great organizational skills

• A positive attitude with the ability to turn a negative into a positive

• Believes that helping users is crucial to the growth and success of the company
About Us:
Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark's mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark's community of over three million Seller Stylists help shoppers discover the perfect look from over 25 million items and 5,000 brands. The company is backed by the world's leading investment firms and venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Temasek, Inventus Capital, Uncork Capital, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Twitter, Pinterest and Snapchat.

Apply on Company Site

Please send me alerts for jobs like this

Not ?

Thank you. Please wait while we forward you to the application.

Similar Jobs

Generalist Recruiter

Poshmark Redwood City California United States Redwood City, California, United States
As a Generalist Recruiter, you will lead and partner with our Executive team to help grow a world class team as part of a technology. Poshmark's unique culture of excellence, growth and innovation is the ideal ground to hone your skills and help u...

Marketplace Operations Associate - Fraud

Poshmark Redwood City California United States Redwood City, California, United States
Do you love justice and making this world a better place? If you have a passion for investigating and fighting cyber fraud, we want to talk to you! We are looking for that unique individual who loves problem-solving, analyzing people and situation...

Software Engineer, Web Applications

Poshmark Redwood City California United States Redwood City, California, United States
Poshmark is looking for a talented and creative Web Applications Engineer. The candidate is expected to create web applications that have a simple user interface and solid code that touches the lives of millions of users. The role will be dynamic ...