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Client Solutions Specialist, ProgrammaticUnited States

WideOrbit

Client Solutions Specialist, Programmatic

United States

About WideOrbit:

WideOrbit is the technology platform for connecting audiences and ads, everywhere. We simplify ad transactions by focusing on innovation, customer delight, and value creation. Chances are if there's an ad on your local TV or radio station, we helped put it there. Our customers include NBCUniversal, AMC Networks, Entercom Communications, Tribune Media, Raycom Media, TEGNA, and many other top media companies around the world.

WideOrbiters are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

Job Description:

WideOrbit's Programmatic Operations team is looking for a sharp, dynamic Client Solutions Specialist to help launch our groundbreaking local media buying platform. As a Client Solutions Specialist, you'll partner directly with our TV clients handling a variety of operational responsibilities including, client on-boarding and engagement, training, and end-user support, while instilling confidence in the application.

The ideal candidate is an engaging communicator, passionate about client services, loves trouble shooting technical problems and can effectively organize and manage competing priorities in a fast-paced, evolving environment. If you have a background in technical support or broadcast sales operations, then this might be a great opportunity for you!

Here is what you'll be doing:
  • Confidently help users with how-to questions and best practices on the WO Programmatic platform
  • Actively listen and gather information to understand customer needs and requests
  • Troubleshoot and triage end user issues for assignment or escalation
  • Enter and manage support case records
  • Provide clients with solutions and workarounds for problems
  • Instill client confidence and provide one-on-one workflow training for new users
  • Configure new accounts and help users with access and permissions issues
  • Coordinate and schedule internal and external training sessions for lead trainers



Here is what we're looking for:
  • 2+ years' experience in broadcast sales or with advertising/media sales, proposal systems, and order management
  • Exceptional interpersonal skills to provide superb customer service and effectively resolve customer issues
  • Effectively communicates in a clear and concise manner, both verbally and in writing
  • Proven ability to learn and use new web-based applications
  • Experience with web or phone-based support and training
  • Proven track record to solve customers' issues quickly and effectively
  • Strong technical aptitude for troubleshooting and problem-solving software issues
  • Proficiency in MS Windows, Word, Excel, Outlook, and Salesforce (or other CRM system)




Location:

This position will be based in one of our office locations:
  • Birmingham, AL
  • San Francisco, CA
  • Hailey, ID




Compensation, Benefits and Perks:

Besides a competitive salary and great work environment, here are some of our additional benefits and perks:

Health insurance, 401K, stock options, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, snacks and coffee in the café, and plenty of opportunities to grow!

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