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Outreach

Client Engagement ManagerSeattle, WA, United States

Client Engagement Manager

Seattle | WA | United States

What We Do

Outreach is a communication platform built from the ground up to help people communicate more effectively. Today we focus on the sales organization, helping them engage with their prospects and customers through email, calling and LinkedIn communication flows.

To put it into perspective, our customers spend the majority of their day living inside our software, relying on it to be more effective communicators with their audience. We think it's pretty cool that we get to build the communication platform of the future; a product that our users cherish.

Outreach was founded in 2014, and we are now over 200 employees strong. Since our first days learning about how people communicate, we became obsessed with understanding our customer's problems, and as a result, we've built by far the most loved product on the market, and have won the hearts and minds (and business) of some incredible organizations around the world.

In addition to our relentless focus on the customer, we've received over $30 million in venture funding, we've won Seattle Business Magazine's 100 Best Places to Work, have been ranked #1 for 2016 Sales Automation/Acceleration software by Ambition and Outreach was named to the 2016 Forbes Cloud 100-Rising Star list as The Rising Star leading the Sales Technology Category.

We aren't slowing down anytime soon.

Who We Are

Our company is headquartered in Seattle, but we also have an office in San Francisco and in State College, PA (both for sales and marketing). If you speak to us, you'll probably see that across any geography, across all our roles and departments, at our heart we are a large group of like-minded individuals working towards a common goal, pushing each other to be better tomorrow than we were today.

We're a team of problem solvers and overachievers who seek out others who are also passionate and relentless at their respective crafts. We want to work with people who are ready to buckle up and be a part of an incredible ride. We work hard not because we're told to, but because we genuinely love what we do.

If there's one main message we want you to remember about us, it's that we push others to be best in class at whatever they do, remain humble, and run through brick walls to accomplish their goals. If you come and join us, we'll give you ownership and challenges, and the team support and encouragement to help you hit your personal goals. We'll be stronger together.

Role

As a Client Engagement Manager on the Professional Services Team you'll have an opportunity to be the face of Outreach to new organizations who have just purchased our product. You'll ensure a customer's initial onboarding and setup are exceptional and you will educate them on the benefits and features of our core product, inspire their organization and help them immediately start crushing their KPIs. As a Client Engagement Manager you will work with multiple teams within Outreach to ensure a customer journey is well documented and handoffs between teams are flawless (Sales, Presales, CSM). Outreach is growing like crazy and you will have an opportunity to make a huge impact with our core accounts, ensuring they are able to close more deals and expand their business.

Your Daily Adventures Will Include

Work as the initial main point of contact with Outreach's premier customers after a sale is complete

Providing an exceptional onboarding experience to all customers and customer stakeholders, ensuring all users are up and running as quickly as possible

Providing strategic insights and information to customers during 1:1 sessions. Consulting them on how to best transform their organization and become champions on their team.

Relentlessly drive to understand customers, their stakeholders and their problems deeply - better than they know themselves!

Ensure all customer information is well documented and managed allowing for flawless handoff between teams and resources

Increase adoption of the product within the first 2 months of the customer journey

Influence all levels of leadership ranging from analysts to C-Level executives

Work with support and product teams to ensure customer feedback is captured and realized

Develop a proficiency in the product capabilities, and sales process best practices

Contribute to defining and refining the initiatives, methodologies, assets and programs within the Professional Services team

Driving problems and roadblocks to resolution with minimal assistance

Our Vision Of You

Proven record of ensuring customer satisfaction through onboarding excellence including inspiring, educating/training, driving adoption, managing stakeholders and influencing the customer

Experience building trust and developing client relationships both in person and remote

History of improving processes, methodologies, programs or frameworks that increased team performance

Experienced in SalesForce data schema and configuration

Project management expertise with a proven ability to deliver on time and on budget

Ability to understand deep technical aspects of a product and educate others using simplified explanations

Ability to maintain a positive attitude and calm demeanor especially in escalated circumstances

Skilled in transforming customer vision into actual results within the product

Proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance

Experience with SaaS applications, custom development and consulting

Demonstrates excellent written and verbal communication skills

Track record of working with customers ranging from SMB to Enterprise level and everywhere in between

Why You'll Love It Here

You'll get a chance to make history at one of the fastest growing startups in the nation.

100% medical, dental and vision coverage for full-time employees

Unlimited PTO, competitive salaries, 401k, commuter benefits, professional development opportunities, paid volunteer days, and company outings

Diversity and inclusion programs including unconscious bias training and employee resource groups

Incredible parental leave program (up to 10 weeks for new parents, night nurses, dinner deliveries and more!)

Generous employee referral bonuses

You can bring your well-behaved fur babies to work

Unlimited snacks in our state of the art kitchen

I'm interested

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