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Business Systems AnalystSan Francisco, California, United States

Grove Collaborative

Business Systems Analyst

San Francisco | California | United States

About Us
Grove Collaborative is a digitally native brand and direct-to-consumer e-commerce platform for natural home and personal care products. With a mission to help every family create a healthy, beautiful home, Grove offers a flexible recurring shipment model and gives each customer a personal shopper, a "Grove Guide."

We are a B Corp
We are a B Corp - a group of about 2500 companies (like Patagonia and Ben & Jerry's) that prioritize social & environmental impact as well as profits. We can only do well if our community, environment, employees, and customers do well too.

We have to engineer to move physical product; which is hard! And fun!
Scaling our technology doesn't just mean more users online, but also shipping and managing physical product at scale. Ever tried optimizing order routing across a network of distribution centers to minimize order splitting? Here's your chance.

We sell real things to real people, and make an impact
We're not selling to Silicon Valley & New York; Our customers are real families across the United States. We've helped hundreds of thousands of families make better decisions and use more sustainable products.

The Role
Grove is growing fast and needs a smart, results-oriented systems analyst to help scale our operations, implement and improve customer-centric business practices, and keep us moving forward with a can-do, creative, and communicative attitude.

Your Responsibilities
    • Maintain and support existing internal business systems: Enterprise Resource Planning (ERP), financial systems, order management (OMS), warehouse management (WMS)
    • Collect system enhancement requests and document requirements for implementing new processes and system improvements
    • Partner with teams from various departments (accounting, merchandising, inventory, customer service, operations) to provide solutions that meet their business requirements
    • Provide end-user training and support and prepare training materials
    • Ensure internal systems are built to scale with a rapidly growing business
    • Analyze existing business processes and make recommendations for improvement and increased efficiency
    • Participate in systems upgrades, functional testing, data validation, and UAT
    • Interact with software vendors, external consultants, and drive problems to resolution

What we expect from you
    • Bachelors Degree in Accounting, Finance or Information Systems is required
    • 5+ years of eCommerce experience supporting and/or developing enterprise level business systems such as Netsuite, Oracle, SAP, or Salesforce
    • Experience with relational databases and writing SQL queries is required
    • ERP configuration and troubleshooting skills required
    • Hands-on experience in enterprise systems integration projects
    • General knowledge of finance and accounting concepts
    • Must be able to work independently and solve problems with efficiency
    • Desire to work in a fast-paced, rapidly growing environment
    • Ability to communicate effectively with both technical and non-technical audiences
    • Ability to lead small projects

Let's do this

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

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