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Business AnalystUnited States

Qventus

Business Analyst

United States

Qventus is looking for an energetic, personable and quick-learning Business Analyst (BA) to support and work with our Customer Success team. The BA role is a high leverage position within the Customer Success team to help build out tools and methodology. The BA will configure and maintain our customer success tools, especially but not limited to Salesforce, with a focus on the following objectives:
-Provide the Customer Success team with the information and tools needed to drive success and outcomes across their customer accounts.
-Develop the tools and processes to manage customer subscription renewals and expansions.
-Create dashboards and reports for visibility and decision making across our portfolio of customer for the Qventus executive team.
-Provide Sales and Marketing with needed information to support go to market activities.
-Partner with Sales and Sales Operations with regard to sales pipeline management.

The BA will help design and maintain core processes and tools regarding customer accounts. The BA will also support Customer Success Managers in maintaining current information about their accounts. S/he will help define the business process and business requirements for managing customer account information; determine the appropriate system configurations and design; and provide training, documentation and support to the Customer Success team.

This role is ideal for a professional early in his or her career who wants the opportunity to identify and address business needs within a fast growing and very talented Customer Success team. One career path for this role would be to progress to Customer Success Analyst and then Customer Success Manager.

The skill set required for this position includes a high level of competence in communication, organization, problem-solving, solution design and the ability to move quickly from business need to business solution. Doing what is necessary to get the job done accurately and efficiently in a fast-paced startup environment is imperative.

The ideal candidate will have:
      • 2-3 years of experience working with customer facing teams such as Customer Success or Sales
      • Experience working with Salesforce and other business support tools
      • Strong communication skills -- both written and verbal
      • Rigorous attention to detail and 'follow through'
      • Strong interpersonal skills and demonstrated ability to quickly move from idea to recommendation
      • Experience training and supporting teams in the use of business tools
      • Highly competent in managing and understanding the needs of multiple stakeholders
      • A proactive, hands-on approach to driving operational improvement for customer-facing teams
      • A passion for fixing our healthcare system

To be a good fit for the company, candidates should have these intangible attributes:
    • Ready and eager to pick up new skills as needed
    • Ready to 'step outside' his/her role to help teammates
    • Highly dependable, detail-oriented and thorough
    • Openness to receiving and willingness to deliver feedback to team members
    • Agile with the ability to manage multiple priorities and rapidly evolving requirements


Qventus is an AI-based software company based in Mountain View, California. Our software solutions deliver continuous operational improvement to hospitals in real-time, by closing the gap between data and action. Impacts include improved financial performance, enhanced patient experience, and reduced clinician burnout.

Much like an air traffic control, the Qventus solution is constantly analyzing hospital data and knows exactly what's going on in any given moment. The platform anticipates operational issues and implications before they occur; it then goes beyond typical analytics solutions by offering immediate and accurate recommendations for course-corrections. These recommendations are directed to appropriate frontline team members in the form of a simple and personalized "nudge". Team members can break down silos and work together to make better decisions and address issues in real-time. With machine learning, the system immediately adapts to any environment and gets smarter with every interaction. As a result, hospital operations are proactively and continuously improved without burdening the frontline teams.

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