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Broadcasting Client Solutions Specialist - ProgrammaticUnited States

Broadcasting Client Solutions Specialist - Programmatic

United States

About WideOrbit:

WideOrbit is the technology platform for media companies to connect audiences and ads, everywhere. Its mission is to simplify media buying and selling by focusing on innovation, customer delight, and value creation for both sides of media transactions. Starting with its core traffic management solution, WideOrbit centralizes operations and streamlines workflows for radio, cable, and television companies. The company continues to introduce new benefits to the media industry, including a programmatic media exchange for increasing demand for advertising inventory and improving campaign efficiency. WideOrbit is headquartered in San Francisco with offices worldwide. Customers include NBCUniversal, Tribune Media, Entercom Communications, Raycom Media, TEGNA, AMC Networks and many other top media companies around the world.

Job Description:

The WO Programmatic operations team is looking for sharp, dynamic Client Solutions Specialists to help launch our groundbreaking local media buying platform. As a Client Solutions Specialist, you are an engaging communicator that enjoys training and supporting our clients and has a knack for problem solving and troubleshooting. The ideal candidate will have a passion for client services, the ability to instill confidence in the application, and proven success in managing competing priorities in a rapidly changing environment. You will be working directly with our agency clients handling a variety of operational responsibilities including client on-boarding, training, and end-user support. If you have a background in local television media buying and an aptitude for software solutions, this could be the perfect role for you. Apply now, we are hiring quickly!

Here is what you'll be doing:

Actively listens and gathers information to understand customer needs and requests
Confidently assisting users with how-to questions and best practices advice
Solving technical product support issues with clients
Instilling client confidence providing one-on-one workflow training for new users
Configuring new accounts and assisting users with access and permissions issues
Troubleshooting and triaging end user issues for assignment or escalation
Providing solutions and workarounds for problems when needed
Entering and managing support case records into Salesforce
Coordinating and scheduling internal and external training sessions for lead trainers

Here is what we're looking for:

2+ years' experience in media buying for local television or media buying software solutions
Excellent interpersonal and communication skills to provide superb customer service and effectively resolve issues
Communicates in a concise and articulate way both verbally and in writing
Experience using new web-based applications
Experience with web or phone based training and/or support
Proven ability to solve customers' issues quickly and effectively while providing top notch customer service
Strong technical aptitude for troubleshooting and problem-solving
Proficiency in MS Windows, Word, Excel, Outlook, and Salesforce (or other CRM system)

Location: This position can be based in any of the following locations:

Birmingham, Alabama
San Francisco, California

Compensation, Benefits and Perks:

Besides a competitive salary and great work environment, here are some of our additional benefits and perks:

Health insurance, 401k, stock options, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, snacks and coffee in the café, and plenty of opportunities to grow!

WideOrbit is an Equal Opportunity Employer and hires are made without regard to any individual's race, age, color, national origin, ancestry, disability, veteran status, religion, marital status or domestic partnership; pregnancy, childbirth or related medical conditions; other medical conditions or genetic characteristic; sexual orientation, gender, gender identity or transgender status; or any other basis protected by state, federal or local law, regulation or ordinance.

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