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Associate Program ManagerUnited States

NewsCred

Associate Program Manager

United States

The Associate Program Manager represents the entire range of company products and services to customers. You have a broad understanding of solutions, industry best practices, marketing processes and technology designs.

The Associate Program Manager:
  • Performs varied and complex tasks that require independent judgment;
  • Applies NewsCred methodology and process;
  • Effectively consults with management of customer organizations; and
  • Delivers operational metrics and overall business results for area of responsibility.


RESPONSIBILITIES:
  • Owns the successful delivery of purchased services, manages client expectations and resolves escalated client issues.
  • Scopes client engagements as required.
  • Demonstrates a deep understanding of all the principles of content marketing.
  • Take an active role in business development through management and expansion of client relationships, development of project proposals.
  • Establishes productive, professional relationships with key personnel in assigned customer accounts.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Enlists the support of sales specialists, technical services resources, editorial service resources, and other company resources as needed.
  • Closely coordinates company executive involvement with customer management.


ACCOUNTABILITIES AND PERFORMANCE MEASURES
  • Achieves assigned growth, customer maturity and content marketing performance objectives in designated accounts
  • Achieves strategic customer objectives and success as defined by the customer in collaboration with NewsCred


ORGANIZATIONAL ALIGNMENT
  • Reports to Director, Program Management


QUALIFICATIONS
  • 2+ years of data analysis, technical pre sales, or consulting experience, ideally in a data analytics or marketing consulting space
  • 2+ years of strong client facing experience including the ability to consult, address escalated issues, and solution through services
  • Deep expertise in marketing analytics, digital marketing, marketing automation, advertising, email marketing, etc.
  • Enterprise software implementation either as an end-user in a large marketing department or as a professional service consultant to a Global 2000 marketing department
  • Excellent verbal and written communication skills
  • Experience with strategic thinking and complex decision making


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