People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Associate Program/Account ManagerLondon, England, United Kingdom

NewsCred

Associate Program/Account Manager

London | England | United Kingdom

The Associate Program/Account Managerr maintains and assists in expanding relationships with customers as it relates to their digital marketing program. Assigned to a number of customers, the Associate Program/Account Manager is responsible for managing the content marketing program and is responsible for the direction of the content program inclusive of SEO, PPC, Marketing Channels, Licensed and Original Content. You will be responsible for assigned account objectives and provide quality work product on customer engagements. The ideal Associate Program/Account Manager will demonstrate experience in content marketing, marketing analytics, digital marketing, marketing automation, advertising, email marketing, etc.
The Associate Program Manager:
  • Performs varied and complex tasks that require independent judgment;
  • Applies NewsCred methodology and process;
  • Effectively consults with management of customer organizations; and
  • Delivers operational metrics and overall business results for area of responsibility.
RESPONSIBILITIES:
  • Owns the successful delivery of purchased services, manages client expectations and resolves escalated client issues.
  • Scopes client engagements as required.
  • Demonstrates a deep understanding of all the principles of content marketing.
  • Establishes productive, professional relationships with key personnel in assigned customer accounts.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Enlists the support of sales specialists, technical services resources, editorial service resources, and other company resources as needed.
  • Closely coordinates company executive involvement with customer management.
ORGANIZATIONAL ALIGNMENT
  • Reports to Director, Program Management
QUALIFICATIONS
  • Excellent verbal and written communication skills
  • Experience with strategic thinking and complex decision making
  • Agency and/or Enterprise SaaS experience

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