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Account ManagerUnited States

Skilljar

Account Manager

United States

Skilljar is seeking an Account Manager to join our fast-growing team. This individual will be responsible for driving lifetime customers and revenue to Skilljar. In addition to top-notch sales and customer relationship skills, you will be joining a small and rapidly growing team, where you will have direct input into go-to-market strategy and how we improve the product.

You must be very comfortable wearing multiple hats in a highly ambiguous environment and working closely with marketing and customer success teams to close and retain major accounts. This is a fantastic opportunity for a driven, strategic, and high-judgment account manager to get in at the ground floor of a rapidly accelerating startup that has already delighted dozens of Fortune 1000 and mid-market clients.

Responsibilities

    • Ownership of the renewal book of business for all customers.
    • Drive expansion opportunities in alignment with territory planning with the Account Executives, account planning with input from Customer Success Managers, quarterly business reviews along with the Customer Success Managers, whitespace analysis (products, departments, divisions, use cases), product updates, and our product roadmap.
    • Own the executive relationship and driving connections with all key stakeholders within an account. Develop a Rhythm of the Business (ROB) with the executive, sponsor/champion, an economic buyer (Finance/Procurement), and key leadership stakeholders.
    • Leverage internal champions and relationships to identify new opportunities within the account, such as new use cases, new departments, and new products.
    • Lifecycle Manager for each account. Understanding all the nuances of the buying cycle, including buyer journey (how they buy, why they buy, when they buy), procurement, legal, and contracts process, budget process, spending limits, procurement thresholds, and sole source options.
    • Work closely with the Marketing team to drive lifetime customers and a community of lifetime customers. Create new opportunities using existing customers (field events, customer-led webinars, customer summit, customer advisory boards) while ensuring a base of delighted and referenceable customers - willing to refer Skilljar, participate in reference calls, attend community events, and provide case studies.
    • Coordinate with the Customer Success team to educate customer users, drive adoption across the organization, and mitigate the risk of churn. Create a vision and scope of work that will allow for the growth of learning to occur in an account. Facilitate a community of learning and knowledge across our customer base. Identify opportunities for paid support and education packages.


Requirements
    • Revenue focused - the number one priority is waking up every morning determined to maximize the revenue opportunity for Skilljar.
    • Exceptional customer empathy. Understands the way to drive revenue is to uncover customers' largest problems and positive business outcomes, then clearly articulate our defensible differentiators to charge a premium for our products and services.
    • Understands the big picture and can be the customer's champion at Skilljar.
    • Someone who is part hunter/farmer/and customer advocate.
    • Excellent communication skills - with customers, leadership, and cross-functional teams.
    • Ability to problem-solve on the fly and work cross-functionally to execute on solutions quickly and effectively.
    • Results-driven and resourceful. Someone who will continuously test and iterate on their approach.
    • Highly organized. Can perform a white space analysis, identify areas of opportunity, and build account plans with timelines that will translate to customer value, renewals, expansion, and referrals.
    • Kindly assertive. Isn't afraid to level-set expectations with customers or ask for their business.
    • Comfortable with ambiguity and defining the role as it relates to Skilljar.
    • Has at least 5 years of sales experience and at least 3 years of experience as an Account Manager.
    • US work authorization and criminal background check are required.


The Company

Skilljar's mission is to empower Customer Training and Enablement teams to successfully onboard, engage and retain customers. Leading global enterprise organizations such as Cisco and Verizon rely on Skilljar to accelerate customer onboarding and time-to-value. Backed by some of the world's most prominent financial institutions including Mayfield, Shasta Ventures, and Trilogy Equity Partners, Skilljar is building the customer training platform of choice for enterprises. We are a professional and experienced team with roots from Amazon, and a fun work environment just a few blocks from Westlake Center in downtown Seattle. This is an amazing opportunity to join a funded, early stage startup. Come join our team!

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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