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Request Rides for Anyone With Lyft Concierge

Last year, we introduced Lyft Concierge to help individuals ride to and from important appointments. Since then, we’ve partnered with companies like JetBlue, CareMore, and GoGoGrandparent to help employees get to their home safe, to get customers to meetings, and to help even more patients get to their appointments. Today, we’re excited to expand Concierge access to organizations of all sizes.

"Thanks to Lyft, we’re able to offer our customers a seamless way to continue their journey – even after they land."
- Rob Martinelli Director, Airport Programs at JetBlue Airways

Previously available only to a subset of partners, Concierge can now be used by organizations of all sizes to request or schedule rides for other people. With Concierge, companies can access real-time ride tracking, reduce the cost of their transportation programs, and enjoy 24-hour customer support.  

Get started with Lyft Concierge in three simple steps:

1. Sign up for a free Lyft Business account
Add your payment details
2. Start requesting rides or invite your team

Once you’ve created a Lyft Business account, you can request a ride for someone as soon as they’re ready to go, or schedule a ride up to a week in advance. Most of our ride types are available through Concierge, so you can find the ride that fits your passengers. When you’ve requested a ride for someone, they’ll receive a text message notification with details for their ride.

Here are a few of the ways our customers use Concierge:

  • Simplifying transportation for businesses: Concierge makes it easy for companies to provide courtesy rides for every occasion. San Diego-based helicopter tour operator, Rotor Zen, uses Concierge to quickly and conveniently get guests from hotels or vacation rentals to the helicopter departure point near the San Diego airport,and drop them off when the tour is over.

  • Improving healthcare: 3.6 million Americans miss or delay medical care because they can’t get a ride to the doctor. Healthcare companies like CareMore, National Medtrans Network, and Denver Health Hospital use Concierge to provide patients with a reliable way to get to important appointments on time.

“Thanks to our partnership with Lyft, our hospital and clinics can now provide rides to patients who face challenges in obtaining transportation. Today, we’re positively impacting the lives of patients across our community.”
-Amy Friedman, Chief Experience Officer, Denver Health Hospital

  • Increasing mobility for seniors: Unreliable or inaccessible transportation and complicated web services can leave seniors stuck at home — unable to participate in physical activity or attend important medical appointments. Organizations like GoGoGrandparent, Brookdale Senior Living, and Comfort Keepers use Concierge to help elderly people stay active and independent.

  • Providing rides for distressed passengers: Car dealerships like City Toyota, rental car and insurance companies use Concierge to support customers in need of quick and hassle-free rides. And in emergency situation — like devastating hurricanes — relief partners use Concierge to request rides for distressed passengers and those who don’t have access to smartphones.

Lyft Business aims to make reliable, easy and cost-effective transportation available to organizations of all sizes and industries. Learn more about partnering with Lyft Business, or get in touch today.

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Published on Jan 16, 2018

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